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C-Pay
Answers Your Questions
Q. What is a payment
gateway?
A. A payment
gateway links your website to the credit card processing company and your
e-merchant bank account. When a buyer enters his or her credit card number
on the website, the payment gateway obtains authorization for the charge
and submits the sale to the aquiring bank.
Q. Why should I
use C-Pay?
A. Use C-Pay when you want to be able to market and sell your products
globally, 24-hours a day! C-Pay is a one-stop-shop, providing all of the
necessary documents required for start-up, including documentation from
local banks.
Q. What is included
in the C-Pay package?
A. All the C-Pay packages include: FraudTrack, EasyCart, QuickBooks integration,
sales reporting and analysis tools, customer service/support and email
management to make a complete e-commerce start-up kit. There are optional
features that are also available including: FraudMonitoring 2, Membership
Management, Recurring Billing, Affiliate Management and Digital Payload.
A description of each of these services can be found under the 'Packages
and Options' information sheet.
Q. What is a shopping
cart?
A. It is a software program that acts as your online store catalogue and
order form. It allows your customers to select the merchandise they want
to buy, review what they have selected, make any modifications and then
securely purchase those items.
Q. I don't have
a website. Is C-Pay still for me?
A. Destination.ky can provide full website design and hosting services.
We understand that a striking and effective website is a valuable and
vital sales tool that, once communicated to your target market, will become
a 24-hour a day salesperson for your business.
Q. What do I need
to set up a Web-Commerce payment gateway?
A. It is as easy as 1…2….3 1. Set up an e-commerce merchant account with
Barclays or Bank of Butterfield 2. Sign up with C-Pay 2. Connect to your
customers via the web!
Q. What kinds of
credit cards are accepted?
A. American Express, Visa, MasterCard, Discover, Diner's Club.
Q. What extra security
features come with C-Pay?
A. FraudTrack is a system that provides access to a company with wide
credit card negative database, providing you with the ability to add known
fraudulent, stolen or charged back credit cards to this database. Card
numbers entered in this negative database will not be able to be used
on any account in the system. This helps to reduce fraudulent transactions
for all merchants using our payment gateway.
Q. What is a chargeback?
A. It is the customer's right of refusal to pay for goods or services
that were not delivered or authorized to be charged to the credit card
account.
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